Polski
Shipping & delivery
Placed an order? Then we get to work right away. We ship exclusively with PostNL and do everything we can to process your order as quickly as possible. Orders placed on business days before 17:00 are dispatched the same day. PostNL may sometimes experience delays; we have no influence over this. Please keep a close eye on your track & trace.
Quick links:
✓ Dispatched today
Ordered before 17:00 on business days = dispatched with PostNL the same day.
✓ Full visibility
You receive track & trace as soon as your parcel is registered. The PostNL app often shows the most up-to-date updates.
✓ Flexible delivery
During checkout, choose home delivery, a PostNL collection point, or a parcel locker.
Dispatch times & indicative delivery
Below you’ll find our standard processing and the indicative delivery day. Please note: PostNL determines the final delivery schedule.
Guideline
Monday before 17:00 > Tuesday
Tuesday before 17:00 > Wednesday
Wednesday before 17:00 > Thursday
Thursday before 17:00 > Friday
Friday before 17:00 > Saturday
Saturday before 15:00 > Monday
✓ Good to know
- Orders placed on Sundays and public holidays are processed on the next business day.
- During busy periods (e.g. promotions/holidays), PostNL may be busier and delivery can take longer.
- Once track & trace is active, you’ll see the most up-to-date delivery information.
Track & trace + tip: PostNL app
Once your order has been dispatched, you’ll receive a track & trace code by email. This lets you follow your parcel step by step. For the fastest updates, notifications and delivery options, use the PostNL app.
✓ Tip: Download the PostNL app to stay automatically informed about status, delivery time and any changes.
Collect at a PostNL point or parcel locker
Prefer not to wait at home? When ordering, you can often choose delivery to a PostNL collection point or a PostNL parcel locker. Always follow PostNL’s instructions (email/app) for collection.
PostNL collection point
Choose a location during checkout. Once your parcel arrives, you’ll receive an update via track & trace (often also via the app).
PostNL parcel locker
- You receive a message with a pickup code (email/SMS/app).
- Go to the locker and enter the code.
- The compartment opens: take your parcel and close the door.
✓ Important: Please double-check your address and/or pickup point during checkout. We follow the details you enter.
✓ Sometimes PostNL may deliver a parcel (e.g. during busy periods, weather conditions or delivery restrictions) to a nearby PostNL location instead of the home address. PostNL will notify you with the pickup location and instructions. Keep an eye on track & trace (ideally in the app).
Collect at DRD (Hoogeveen)
Prefer to collect your order yourself? Select ‘Collection’ at checkout. Always wait for your collection notification — then your order will be ready for you.
✓ Monday to Friday
10:00 – 18:00
✓ Saturday
10:00 – 17:00
✓ Orders not collected within 14 days after the ready notification may be cancelled and returned to stock.
Shipping costs & pallet shipping
Shipping costs are calculated automatically at checkout based on weight/volume and destination.
Shipments within the Netherlands and to Belgium
1st parcel 0 – 23 kg / 96 litres € 6.49
2nd parcel 23 – 46 kg / 112 litres € 12.99
For heavier or larger shipments, the calculation continues in the same way.
Collect at a PostNL point (discounted)
1st parcel 0 – 23 kg / 96 litres € 5.99
2nd parcel 23 – 46 kg / 112 litres € 11.49
For heavier or larger shipments, the calculation continues in the same way.
Shipments to Germany
0 – 2 kg € 7.25
2 – 5 kg € 8.25
5 – 10 kg € 9.25
10 – 20 kg € 10.75
For heavier or larger shipments, the calculation continues in the same way.
Pallet shipping
Netherlands: €65 + insured free of charge
Belgium: €95 + insured free of charge
Germany: €185 + insured free of charge
Your order will be shipped by pallet in the following cases:
- Orders from 90 kg
- Terrariums up to 120 cm
Known to PostNL
DRD Knaagdierwinkel® is Known to PostNL. This is an independent PostNL profile showing that we have shipped via PostNL for many years, with a Dutch shipping and return address.
What does this mean for you?
- ✓ Transparency: Dutch shipping & return address
- ✓ Recent shipping activity (PostNL updates this profile)
- ✓ Extra confidence in sender details
Please note: the “last updated” information in the profile comes from PostNL itself.
Questions about your shipment?
First check your track & trace (preferably in the PostNL app). Still stuck? Contact us via Service & contact. Already ordered? Add your order number so we can help faster.
