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Earn points at DRD: how our rewards programme works
- Posted on
- By DRD Knaagdierwinkel
- Posted in Customer account, Earning points, Newsletter, Rewards, Rewards programme
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Create an account, earn points with your order and redeem them for products or discounts. See how it works step by step.
After joining the DRD Knaagdierwinkel® rewards programme, you earn 1 point for every euro you spend. You can view your points balance in your customer account and redeem available points for products or discounts in your cart. A customer account alone is not enough: you must first activate participation under Rewards.
In brief
✓ Create a customer account or sign in to your existing account.
✓ Open Rewards in your account and activate participation.
✓ You will then earn 1 point for every euro spent on orders linked to your account.
✓ Choose an available reward and apply it in your cart.
How do you join the rewards programme?
You need a customer account and must then confirm in your account that you want to participate in Rewards. Ordering as a guest or simply creating an account does not yet activate point earning.
Create an account
Enter your details. A telephone number is required on the account form. When registering, also tick ‘Subscribe to our newsletter’.
Create an accountActivate Rewards
Sign in, open the Rewards tab and select ‘I want to participate’. From that moment, your account takes part in the rewards programme.
Go to my rewardsYou do not need to create another one. Sign in to your existing account and activate Rewards there.
Why is the newsletter part of Rewards?
As a Rewards participant, you also receive our newsletter. We use it to keep you informed about new rewards, temporary points promotions, extra benefits and important changes to the programme. This means you do not have to keep checking for updates yourself.
Under our terms, participation in Rewards is linked to receiving the newsletter. If you unsubscribe from the newsletter, you also leave the rewards programme. Would you like to receive only the newsletter without earning points? You can tick the newsletter option when creating an account without activating Rewards.
You can find the complete rules in the points section of our Terms and Conditions.
How do you earn points on an order?
After activating Rewards, you earn 1 point for every euro you spend. Make sure you are signed in to the correct customer account when ordering. Your cart and checkout show how many points you can earn with the order.
Temporary promotions or extra rewards may also be available, such as a sign-up or birthday reward. These promotions can change. Your account and the newsletter always show what is currently available to you.
Where can you see your points and available rewards?
Sign in and open the Rewards tab in your account. There you can see your current points balance, available rewards and how many more points you need for the next reward.
Good to know
The selection may change. Always check your account for the rewards currently available and the number of points required.
How do you redeem points for a reward?
Have you earned enough points? You can then choose and activate your reward in the cart. The steps differ slightly between a product reward and a general discount.
Step 1. Sign in and view your rewards
Check your account to see which reward is available and how many points it costs.
Step 2. For a product reward, add the item first
Would you like to exchange points for a specific product? Add that exact product to your cart first. This is not necessary for a general discount reward.
Step 3. Open Rewards in the cart
Open your cart, scroll to the Rewards section and select the reward you want to use. Then click Apply.
Step 4. Check your order
Before continuing to checkout, check the order summary to make sure the discount or free product has been applied correctly.
Check that you are signed in, have enough points and, for a product reward, have added the correct item. A reward may also have its own conditions or may not be combined with another discount. Your cart shows which rewards can be applied to your order.
How long do your points remain valid?
Points are valid for two years from the date they are added to your account. They expire automatically after that date. A new purchase does not extend the validity of points you earned earlier.
- Points are personal and cannot be transferred.
- Points cannot be exchanged for cash.
- Points can only be used for benefits offered through the rewards programme.
- The selection and terms of the rewards programme may change.
Frequently asked questions about the DRD rewards programme
Do I automatically earn points if I have an account?
No. You must first open Rewards in your account and activate participation through ‘I want to participate’.
Do I earn points when ordering as a guest?
No. Your order must be linked to a participating customer account to earn points.
Why do I have to enter my telephone number?
A telephone number is required when creating a customer account. You cannot complete registration without it.
Can I combine a reward with another discount?
Not always. Your cart checks which rewards can be applied to your order.
What happens if I unsubscribe from the newsletter?
Because the newsletter is part of participating in Rewards, unsubscribing from it also ends your participation in the rewards programme.
Where can I get help if it does not work?
First check that you are signed in to the correct account. If the problem continues, contact us and include the email address used for your account and, if applicable, your order number.
Ready to earn or redeem points?
Create an account or sign in to view your points balance and available rewards.
Need help? Read our frequently asked questions or contact us. We will be happy to help.
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