Article 1: Definitions
DRD Knaagdierwinkel, located in Hoogeveen, Chamber of Commerce number 52206599, is referred to as the seller in these general terms and conditions.
The other party of the seller is referred to as the buyer in these general terms and conditions.
The parties are seller and buyer together.
The agreement refers to the purchase agreement between the parties.
Article 2: Applicability of general terms and conditions
These terms and conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
Deviation from these terms and conditions is only possible if this has been expressly agreed in writing by the parties.
Article 3: Payment
The full purchase price is always paid immediately in the store. In some cases, a deposit is expected for reservations. In that case, the buyer will receive proof of reservation and prepayment.
If the buyer does not pay on time, he is in default. If the buyer remains in default, the seller is entitled to suspend the obligations until the buyer has fulfilled his payment obligation.
If the buyer remains in default, the seller will proceed to collection. The costs related to that collection will be borne by the buyer. These collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.
In the event of liquidation, bankruptcy, seizure or suspension of payment of the buyer, the claims of the seller on the buyer are immediately due and payable.
If the buyer refuses to cooperate with the performance of the order by the seller, he is still obliged to pay the agreed price to the seller.
Article 4: Offers, quotations and price
Offers are without obligation, unless a term of acceptance is stated in the offer. If the offer is not accepted within that set period, the offer will lapse.
Delivery times in quotations are indicative and do not entitle the buyer to dissolution or compensation if they are exceeded, unless the parties have explicitly agreed otherwise in writing.
Offers and quotations do not automatically apply to repeat orders. Parties must agree explicitly and in writing.
The price stated on offers, quotations and invoices consists of the purchase price including the VAT owed and any other government levies.
Article 5: Right of withdrawal
The consumer is entitled to terminate the agreement within 14 days after receipt of the order without giving any reason (right of withdrawal). The period starts to run from the moment (entire) order is received by the consumer.
There is no right of withdrawal if the products are tailor-made according to its specifications or have a short shelf life.
The consumer can use a withdrawal form from the seller. The seller is obliged to make this available to the buyer immediately after the buyer's request.
During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all accessories and - if reasonably possible - in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Excluded from the revocation are perishable products, living products such as plants and terrariums.
Article 6: Amendments to the agreement
If during the execution of the agreement it appears that it is necessary for the proper execution of the assignment to change or supplement the work to be performed, the parties will adjust the agreement accordingly in good time and in mutual consultation.
If the parties agree that the agreement will be amended or supplemented, the time of completion of the implementation may be affected. The seller will inform the buyer of this as soon as possible.
If the change in the supplement to the agreement has financial and / or qualitative consequences, the seller will inform the buyer in writing in advance.
If the parties have agreed on a fixed price, the seller will indicate to what extent the change or supplement to the agreement will result in this price being exceeded.
Contrary to the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or addition is the result of circumstances that can be attributed to him.
Article 7: Delivery and transfer of risk
As soon as the purchased item has been received by the buyer, the risk passes from seller to buyer.
Article 8: Research, complaints
The buyer is obliged to inspect the delivered goods at the time of delivery, but in any case within the shortest possible term.
In doing so, the buyer should investigate whether the quality and quantity of the delivered items correspond to what the parties have agreed, or at least that the quality and quantity meet the requirements that apply to them in normal (trade) traffic.
Complaints regarding damage, shortages or loss of delivered goods must be submitted by the buyer to the seller in writing within 2 working days after the day of delivery of the goods.
If the complaint is declared well-founded within the set term, the seller has the right to either repair or redeliver, or to cancel the delivery and to send the buyer a credit note for that part of the purchase price.
Minor and / or customary deviations and differences in quality, quantity, size or finish cannot be invoked against the seller.
Complaints regarding a particular product have no influence on other products or parts belonging to the same agreement.
After processing the goods at the buyer, no more complaints will be accepted.
Article 9: Samples and models
If a sample or model has been shown or provided to the buyer, it is presumed to have been provided only as an indication without the item to be delivered having to comply with it. This is different if the parties have explicitly agreed that the item to be delivered will correspond with this.
In the case of agreements relating to immovable property, the surface area or other dimensions and indications are also presumed to be merely indicative, without the item to be delivered having to comply with it.
Article 10: Delivery
Delivery takes place “ex works / shop / warehouse”. This means that all costs are for the buyer.
The buyer is obliged to take delivery of the goods at the time that the seller delivers them or has them delivered to him, or at the time when these goods are made available to him in accordance with the agreement.
If the buyer refuses to take delivery or is negligent in providing information or instructions that are necessary for the delivery, the seller is entitled to store the item at the expense and risk of the buyer.
If the goods are delivered, the seller is entitled to charge any delivery costs.
If the seller needs information from the buyer for the performance of the agreement, the delivery time will commence after the buyer has made this information available to the seller.
A delivery period stated by the seller is indicative. This is never a deadline.
The seller is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or the partial delivery has no independent value. The seller is entitled to invoice these parts separately upon delivery in parts.
Article 11: Force majeure
If the seller cannot, not timely or not properly fulfill his obligations under the agreement due to force majeure, he is not liable for damage suffered by the buyer.
By force majeure the parties in any case mean any circumstance that the seller could not take into account at the time of entering into the agreement and as a result of which the normal performance of the agreement cannot reasonably be expected by the buyer, such as illness, war or danger of war, civil war and riots, acts of war, sabotage, terrorism, power failure, flooding, earthquake, fire, occupation, strike, lockout of workers, changed government measures, transport difficulties, and other disruptions in the seller's business.
Furthermore, the parties understand force majeure to mean the circumstance that the supplier companies on which the seller is dependent for the performance of the agreement do not fulfill the contractual obligations towards the seller, unless this can be blamed on the seller.
If a situation as referred to above arises as a result of which the seller is unable to fulfill his obligations towards the buyer, then those obligations will be suspended as long as the seller is unable to fulfill his obligations. If the situation referred to in the previous sentence has lasted 30 calendar days, the parties have the right to dissolve the agreement in writing in whole or in part.
If the force majeure continues for more than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution can only be done by registered letter.
Article 12: Transfer of rights
Rights of a party under this agreement cannot be transferred without the prior written consent of the other party. This provision applies as a clause with property law effect as referred to in Article 3:83, second paragraph, of the Dutch Civil Code.
Article 13: Retention of title and right of retention
The goods present at the seller and delivered goods and parts remain the property of the seller until the buyer has paid the entire agreed price. Until that time, the seller can invoke his retention of title and take back the goods.
If the agreed amounts to be paid in advance are not paid or not paid on time, the seller has the right to suspend the work until the agreed part has been paid. There is then a creditor default. In that case, a late delivery cannot be invoked against the seller.
The seller is not authorized to pledge or encumber in any other way the goods that are subject to retention of title.
The seller undertakes to insure the goods delivered to the buyer subject to retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy available for inspection upon first request.
If goods have not yet been delivered, but the agreed advance payment or price has not been paid in accordance with the agreement, the seller has the right of retention. The item will then not be delivered until the buyer has paid in full and in accordance with the agreement.
In the event of liquidation, insolvency or moratorium of the buyer, the buyer's obligations are immediately due and payable.
Article 14: Liability
Any liability for damage arising from or in connection with the performance of an agreement is always limited to the amount that is paid out in the relevant case by the liability insurance policy (s) taken out. This amount is increased by the amount of the deductible according to the relevant policy.
The seller's liability for damage resulting from intent or willful recklessness on the part of the seller or his managerial subordinates is not excluded.
Article 15. Address details
- It is the customer's responsibility to correctly enter and/or verify the shipping address if it has already been entered. The shipping costs or any additional shipping costs related to incorrect address details will not be reimbursed.
- DRD Knaagdierwinkel is not liable for a shipment being delayed or missing due to incorrectly entered address details.
Article 16: Complaint obligation
If guarantees are included in the agreement, the following applies. The seller guarantees that the items sold comply with the agreement, that it will function without fault and that it is suitable for the use that the buyer intends to make.
The purpose of the guarantee referred to is to create a risk distribution between seller and buyer such that the consequences of a breach of a warranty are always entirely at the expense and risk of the seller and that the seller can never invoke a breach of a warranty in this respect. on Article 6:75 BW. The provisions of the previous sentence also apply if the infringement was known to the buyer or could have been known by carrying out an investigation.
The said warranty does not apply if the defect has arisen as a result of injudicious or improper use or if - without permission - the buyer or third parties have made changes or tried to make or used the purchased item for purposes for which it was not intended.
If the warranty provided by the seller relates to an item produced by a third party, the warranty is limited to the warranty provided by the producer.
Article 17: Applicable law and competent court
Dutch law is exclusively applicable to every agreement between the parties.
The Dutch court in the district where DRD Knaagdierwinkel is established / maintains a practice / has its office has exclusive jurisdiction to hear any disputes between the parties, unless the law prescribes otherwise.
The applicability of the Vienna Sales Convention is excluded.
If one or more provisions of these general terms and conditions are considered unreasonably onerous in legal proceedings, the other provisions will remain in full force.
Article 18. Validity Gift Vouchers
- A gift voucher is valid for 2 years after purchase