Returns

Sustainable Return Policy

We all have an effect on our surroundings and the environment. We as DRD Rodent Shop are also very aware of this. We feel responsible to make a positive contribution and to do better every day. A sustainable return policy is an important part of this. Returns are unfortunately very harmful to the environment due to the extra transport; you need two journeys instead of one.

We do our best to keep the number of returns as small as possible by making clear product photos and description. We also try to match packaging material to the product itself as much as possible. For example, it is not convenient to cut back on packaging material if this results in more damage and therefore more returns. Preventing returns is therefore high on our list of priorities. Should it happen that a product arrives damaged, we always try to find a solution together with you that does not immediately result in a return.

Together we take care of the environment!

What do I have to do to return products?

As indicated in the general terms and conditions, you have the right to cancel your order up to 14 days after the date of receipt of our products. Below is worked out how the revocation process at DRD Rodent Shop proceeds and what preconditions apply for this.

If you want to make use of the right of withdrawal or if you want to exchange, you must go through the following steps:

You complete the withdrawal form or add the packing slip to the return shipment and enclose this in the box.

Are you unable to open the withdrawal form?

To open your invoice, we advise you to use Acrobat Reader. Don't have Acrobat Reader? Go to http://get.adobe.com/en/reader/. There you can download the latest version for free.

The returned products must reasonably be returned undamaged, clean and without traces of use in the original manner in undamaged packaging and complete with, among other things, the accompanying documentation, accessories and the like. If returned products do not meet these requirements, then DRD Knaagdierwinkel can either deduct a reasonable fee from the amount to be reimbursed for making the returned product suitable for resale (repackaging, supplementing with missing parts).

If you have followed the above instructions, we will refund the amounts paid by you as soon as possible and at the latest within 14 days after receipt of the returned goods. To do this, you must state your bank or giro account number and the name of the account holder when returning the item. Reimbursement of the purchase amount will include the shipping costs** of the return shipment. The costs for the return shipment are for your own account.

** If the entire order is returned (Within the EU)

Excluded from withdrawal

The following products cannot be returned:

• Plants
• Terrariums

If a credit arises after processing your return shipment, you will receive a message about this and we will endeavor to refund the amount to your account within 14 days.

Return Address

DRD Pet Supplies
De Lavalstraat 5
7903BC Hoogeveen, Holland