Shipping & costs

knaagdierwinkel verzenden en ontvangen

Shipping and receiving days

In the diagram below you can see when your order will be delivered.
Pay attention! This applies to all orders placed on working days before 5 pm and on Saturday before 3 pm.

Monday before 5 pm> Tuesday
Tuesday before 5 pm> Wednesday
Wednesday before 5 pm> Thursday
Thursday before 5 pm> Friday
Friday before 5 pm> Saturday
Saturday before 3 pm> Monday


* Please note: orders that are ordered on holidays may be delivered one day later.

Pick up order

When you place an order you can choose to collect your order from us. You can indicate this in step 2 of the ordering process. You can pay for your order directly via one of the payment methods, but you can also choose to pay for your order when you pick it up. With us you can pay in cash and with a PIN. In the overview below you can see the opening times for picking up orders:

Monday: 9 a.m. - 6 p.m.
Tuesday: 9 a.m. - 6 p.m.
Wednesday: 9 a.m. - 6 p.m.
Thursday: 9 a.m. - 6 p.m.
Friday: 9 a.m. - 6 p.m.
Saturday: 11:00 AM - 3:00 PM

Shipping with PostNL Your order will be shipped safely and quickly with PostNL.
We do not use other shipping batches.
All orders are shipped with PostNL.

Shipments within the Netherlands

0 - 23 kg € 2.99
23-30 kg € 5.99

Shipments to Belgium and Germany

0 - 23 kg € 4.99
23-30 kg € 7.99

Track & Trace Portal

We think it is important to properly inform you about the shipping status of your order. That is why we have our own Portal + Track & Trace page where you can consult the status of your shipment at any time. The Track & Trace information is always up to date and detailed so that you know exactly when you can expect your package.


knaagdierwinkel portaal track en trace

PostNL Pakje Gemak

Are you waiting for an order? Then there is little more annoying than coming home after a working day and finding a message from the driver stating that you were not at home at the time of delivery. Wouldn't it be nice if you could have the package delivered to a location that suits you best? Which can! At DRD Knaagdierwinkel® you can choose to pick up your package at the nearest PostNL point. Your package will be delivered to the nearest PostNL point. If you want your package to be delivered to a different PostNL point, you can indicate this during the ordering process. The rates for Pakje Gemak are the same as shipping with PostNL.

Viewing period

knaagdier hamster

For all your orders, a trial period of 14 days applies from the time the order is in your possession. You can view and evaluate the article within this period. If you are not satisfied with the item, you can return it. The costs for the return shipment are for your own account. This also applies to promotional items and clearance items. You can return the item:

  • within the trial period of 14 days
  • if the item is complete
  • unused
  • in the - as far as reasonably possible - original condition and factory packaging
  • if the return shipment is sufficiently stamped


Look at "What do I have to do to return products?" For more information.

 

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