Shipping & returns

Sending and receiving days

DRD Rodent store

In the diagram below you can see when your order is delivered. Pay attention! This only applies to orders placed before 16:00.

Sent on delivery on
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday

 

pickup, fetch

When you place an order you can choose to pick up your order at DRD Rodent Shop. You can indicate this in step 2 of the ordering process. You can pay your order directly through one of the payment methods, but you can also choose to pay for your order when you pick it up. You can pay with us in cash and with the PIN.

Opening hours for pick up

Monday 09:00 - 12:00 / 13:00 - 15:00
Tuesday 09:00 - 12:00 / 13:00 - 15:00
Wednesday
: 09:00 - 12:00 / 13:00 - 16:00
Thursday
09:00 - 12:00 / 13:00 - 15:00
Friday 09:00 - 12:00 / 13:00 - 15:00
Saturday
: By appointment


Send with PostNL

Your order will be shipped safely and quickly with Post.nl. We do not use other shipping parties. All orders are shipped with Post.nl

Shipments within the Netherlands

  • Delivery time: Ordered before 16:00 on working days, next day at home.
  • Shipping costs: For orders under € 35, -.
    • 0 - 30 kg € 4.95 *
    • 30 - 60 kg € 9.90 *


* Orders over € 35, - and up to 30 kg are shipped FREE .

  • Shipping costs: For orders above € 35, - and above 30 kg.
    • 30 - 60 kg € 4.95 *
    • 60 - 90 kg € 9.90 *


* For orders over 30 kg, shipping costs are charged for sending multiple shipments.

Shipments to Belgium and Germany (EU)

  • Delivery time: Ordered before 16:00 on working days, next day at home.
  • Shipping costs: For orders under € 45, -
    • 0 - 30 kg € 6.99, - *
    • 30 - 60 kg € 14, - *


* Orders over € 45 and up to 30 kg are shipped FREE .

  • Shipping costs: For orders above € 45, - and above 30 kg.
    • 30 - 60 kg € 6.99 *
    • 60 - 90 kg € 14, - *


* For orders over 30 kg, shipping costs are charged for sending multiple shipments.

 

PostNL Pack of Convenience

rodent online Are you waiting for an order? Then there is little more annoying than coming home after a working day and finding a message from the driver stating that you were not at home at the time of delivery. Would not it be nice if you could have the package delivered to a location that suits you best? Which can! At DRD Rodent Shop you can choose to pick up your package at the nearest PostNL point. Your package will be delivered to the nearest PostNL point. If you want your package to be delivered to another PostNL point, you can indicate this during the ordering process. The rates for Pakje Gemak are the same as shipping with PostNL.

 

Visibility period

For all your orders, a trial period of 14 days applies from the moment the order is in your possession. Within this period you may view and review the article. If you are not satisfied with the item, you can return it. The costs for the return shipment are for your own account. This also applies to promotional items and items from the clearance. You can return the item:

  • within the trial period of 14 days
  • when the article is complete
  • unused
  • in the - as far as reasonably possible - original condition and factory packaging
  • if the return shipment is sufficiently franked.


See "What do I have to do to return products?" For more information.

Return

My order has arrived broken / incomplete
In some cases it may happen that your order does not arrive correctly. You must report the damage to our customer service within 2 working days after receipt of your order. We will then do our best to find a suitable solution. In most cases you will be able to return your order and we will send the repaired or new products to you free of charge as soon as possible. How to do this can be read in "What do I have to do to return products?"

Easily create a return label

You can easily download a return label via the return link. You can find these in the confirmation message " Your order is on the way ".

  • Return label within the Netherlands up to 30 kg € 5.99
  • Return from Belgium to 30 kg € 7.90


I would like to exchange

If you want to exchange the product you have received, this is possible. You can contact customer service and return your product. You bear the costs for your return shipment. We will then send the right product to you free of charge as soon as possible. You can find out how to do this at "What do I have to do to return products?"

Within how many days can I send something back?

You can return your product (s) within 14 days. You bear the costs for this return shipment. In this case, we will refund the purchase price including shipping costs to your account within 14 days. How to do this can be found under "What do I have to do to return products?"

What do I have to do to return products?

As indicated in the general conditions, you have the right to cancel your order up to 14 days after the day of receipt of our products. Below is an explanation of how the revocation process at DRD Rodent Store is progressing and what preconditions apply to this.

Do you want to use the right of withdrawal or do you want to exchange, you have to go through the following steps:

  • When you have an account with us you can make a return request via your account.
  • If you do not have an account, please send an e-mail to info@drdknaagdierwinkel.nl with your return request.
  • Mention your order number in the e-mail, otherwise we can not process your return request.
  • You complete the withdrawal form or the exchange form completely and add it to the box.

 

The returned products should be reasonably, undamaged, clean and without traces of use, packaged in the original manner in undamaged packaging and complete with, among other things, the supplied documentation, accessories, etc. to be returned. If returned products do not meet these requirements, then DRD Rodent Shop can deduct either a reasonable fee from the amount to be refunded for making the returned product suitable for reselling (repackaging, supplementing with missing parts).

If you have followed the instructions above, we will return to you the amounts you paid as soon as possible and no later than 14 days after receipt of the returned goods. To do this, you must state your bank or giro account number and the name of the account holder with the return shipment. Refund of the purchase amount will include the shipping costs of the forwarding. The costs for the return shipment are for your own account.

How quickly will my money be refunded?

Should a credit arise after the processing of your return shipment, you will receive a message about this and we aim to refund the amount to your account within 14 days.

 

Return Address

DRD Pet Supplies
PO Box 2108
7900BC Hoogeveen Save Save Save Save Save Save Save Save Save Save Save

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