Shipping and receiving days
In the diagram below you can see when your order will be delivered.
Monday before 5 pm> Tuesday
Pick up order
When you place an order you can choose to collect your order from us. You can indicate this in step 2 of the ordering process. You can pay for your order directly via one of the payment methods, but you can also choose to pay for your order when you pick it up. With us you can pay in cash and with a PIN. In the overview below you can see the opening times for picking up orders:
Monday: 9 a.m. - 6 p.m.
Shipping with PostNL Your order will be shipped safely and quickly with PostNL.
Shipments within the Netherlands
0 - 23 kg € 2.99
Shipments to Belgium and Germany
0 - 23 kg € 4.99
Track & Trace Portal
We think it is important to properly inform you about the shipping status of your order. That is why we have our own Portal + Track & Trace page where you can consult the status of your shipment at any time. The Track & Trace information is always up to date and detailed so that you know exactly when you can expect your package.
PostNL Pakje Gemak
Are you waiting for an order? Then there is little more annoying than coming home after a working day and finding a message from the driver stating that you were not at home at the time of delivery. Wouldn't it be nice if you could have the package delivered to a location that suits you best? Which can! At DRD Knaagdierwinkel® you can choose to pick up your package at the nearest PostNL point. Your package will be delivered to the nearest PostNL point. If you want your package to be delivered to a different PostNL point, you can indicate this during the ordering process. The rates for Pakje Gemak are the same as shipping with PostNL.
For all your orders, a trial period of 14 days applies from the time the order is in your possession. You can view and evaluate the article within this period. If you are not satisfied with the item, you can return it. The costs for the return shipment are for your own account. This also applies to promotional items and clearance items. You can return the item: