Contact & Frequently Asked Questions

Contact

DRD Knaagdierwinkel® – rodent webshop

Contact

Do you have a question about your order, a product, or collection? We’re happy to help. On this page you’ll find our contact details, collection hours, and the most frequently asked questions. If you can’t find what you need, use the contact form on this page (right) and we’ll get back to you as soon as possible.

Quick links:

Contact details
Known by PostNL (trust proof)
Collection: opening hours
Adjusted opening hours
FAQ

Contact details

Address: De Lavalstraat 5, 7903BC Hoogeveen
Chamber of Commerce (KvK): 94167338
VAT no.: NL866661566B01

✓ Tip: Please include as much detail as possible in the contact form (order number + short explanation). This helps us respond faster and more accurately.

✓ Want to collect your order? Please wait until you’ve received our message that your order is ready for collection.

Known by PostNL

This is an independent PostNL profile showing that DRD Knaagdierwinkel B.V. has been shipping via PostNL for many years and is identifiable as the sender. It shows, among other things, since when we have been a customer, where we ship from, and in which country the return address is located.

✓ Dutch company (operating from the Netherlands)

✓ Shipments from the Netherlands + return address in the Netherlands

✓ Known and active with PostNL (profile with recent shipments)

Please note: the PostNL profile contains its own “last updated” information provided by PostNL.

Collection opening hours

Would you like to collect your order in person? That’s possible. Once you’ve received our message that your order is ready, you can collect it during the hours below:

✓ Monday to Friday

09:00 – 18:00

✓ Saturday

10:00 – 17:00

✓ Sunday

Closed

Adjusted opening hours

24 and 31 December: 09:00 – 16:00
25 and 26 December: Closed
1 January: Closed

FAQ

Below you’ll find the most frequently asked questions. If your question isn’t listed, please use the contact form on this page (right). If possible, include your order number—this helps us help you faster.

When can I collect my order?

You can collect your order once you’ve received our message that it’s ready. After that, you’re welcome during the collection hours listed on this page.

Where can I find the status of my parcel?

You’ll receive a track & trace link once your order has been dispatched. In many cases, you’ll also see updates faster in the PostNL app.

I have a question about delivery or returns

Check our information pages or send us a message via the contact form. Briefly describe what’s going on and we’ll take a look with you.