Contact & Frequently Asked Questions

Contact

DRD Knaagdierwinkel® – specialist webshop for rodents and rabbits

Contact DRD Knaagdierwinkel®

Do you have a question about your order, a product, collection, or the care of your rodent or rabbit? We are happy to help. On this page you will find our contact options, company details, collection times, and the most frequently asked questions.

DRD Knaagdierwinkel® is a specialist webshop for rodents and rabbits. We work from Hoogeveen in the Netherlands, ship from our own stock whenever possible, and are happy to help if you are unsure which item suits your animal, enclosure, or situation.

Quick links:

Contact options
Known to PostNL
Collection & opening hours
Adjusted opening hours
Frequently asked questions

Contact options

For most questions, the contact form is the easiest route. This allows your question to reach us clearly, and helps us assess your order, product question, or situation more accurately.

Contact form

Do you have a question about your order, delivery, a product, or do you need advice for your animal? If so, please use the contact form on this page.

✓ If your question is about an order, always include your order number and a short explanation. This helps us assist you more quickly and more accurately.

Phone contact

Would you like to reach us by phone? You can do so during our available contact hours.

Phone:
+31 (0)528 851 355

Collection in Hoogeveen

Would you like to collect your order? Please always wait until you have received a message from us confirming that your order is ready.

✓ Collection is only possible after we have prepared your order for you.

Company details

DRD Knaagdierwinkel® B.V.
De Lavalstraat 5
7903BC Hoogeveen
The Netherlands

Chamber of Commerce no.: 94167338
VAT no.: NL866661566B01

✓ For quick and clear handling of your question, we recommend using the contact form. This makes it easier for us to link your question to your order, product, or situation.

Known to PostNL

DRD Knaagdierwinkel® has its own PostNL profile. This shows that we are a recognisable Dutch webshop as the shipping party and that our parcels are shipped from the Netherlands.

Extra clarity with your order

The PostNL profile gives extra clarity when you order from us. It shows that you are ordering from a Dutch company with shipping from the Netherlands and a return address in the Netherlands.

✓ Dutch company, based in Hoogeveen

✓ Shipping from the Netherlands

✓ Return address in the Netherlands

✓ Recognisable as the sending webshop at PostNL

View our PostNL profile

Good to know: the details and any “last updated” information are shown by PostNL itself.

Collection opening hours

Would you like to collect your order in person? You can do so once you have received a message from us confirming that your order is ready. After that, you are welcome during the collection hours below.

✓ Monday to Friday

09:00 – 18:00

✓ Saturday

10:00 – 17:00

✓ Sunday

Closed

✓ Please always wait for our message confirming that your order is ready before visiting. This helps prevent your order from still being unprocessed when you arrive.

Adjusted opening hours

We are closed on Sundays and public holidays.
If there are temporary changes to our collection hours, we will list them below.

24 December: 09:00 – 16:00
25 and 26 December: closed
31 December: closed
1 January: closed

Frequently asked questions

Below you will find the most frequently asked questions. Is your question not listed here? Then please use the contact form on this page. If your question is about an order, preferably include your order number.

When can I collect my order?

Collection is possible once you have received a message from us confirming that your order is ready. After that, you are welcome during the collection hours listed on this page.

Where can I find the status of my parcel?

You will receive a track & trace link as soon as your order has been shipped. In many cases, you may also see updates faster in the PostNL app.

I have a question about delivery, returns, or damage

Please use the contact form and briefly describe what is going on. If your question is about damage or an order, it helps if you immediately include your order number and clear photos.