Review Policy

At DRD Rodent Shop, we highly value the feedback of our esteemed customers. Your reviews not only help improve our service but also provide valuable information for other rodent enthusiasts. We strive for complete transparency and integrity in our review processes, and therefore, follow the following review policy:

1. Authentic Reviews: All reviews on DRD Rodent Shop are authentic and come from real customers. We do not post fake reviews or write reviews on our own behalf. Our customers are free to share their experiences.

2. Transparency: We are fully transparent about our review process. Customers are invited to leave reviews via email after a purchase. We do not moderate reviews unless there is a clear violation of our guidelines.

3. Rewards and Recognition: DRD Rodent Shop does not reward customers for writing reviews, and we do not provide benefits or compensation in exchange for positive reviews. All reviews are treated equally, regardless of content.

4. Negative Reviews: Negative reviews are as valuable to us as positive ones. We do not remove negative reviews without a clear reason, and we do not engage in discussions on our website. We aim to respond constructively to negative feedback and resolve any issues.

5. Moderation and Control: We do not moderate reviews before they are published. However, we reserve the right to remove reviews that violate our guidelines, such as reviews with offensive language, inappropriate content, or spam.

6. Trusted Partners: In addition to our own review invitations, we use trusted external platforms such as Kiyoh and Trustpilot to gather independent reviews. This reinforces our commitment to honest feedback.

We appreciate your contribution to our community and look forward to receiving your honest feedback. Together, we are building a better shopping experience for all rodent enthusiasts!

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